ACCOMMODATION

TOURISM SERVICE

AFFILIATE MEMBER (TOURISM BUSINESSES)

OTHER

Ceres Tourism is an organisation, dedicated to working with and providing visitor & membership services for businesses that adhere to a high standard of service.
Our financial year runs from July – June and membership fees are decided upon at our annual general meeting.

Ceres Tourism values their members’ privacy and confidentiality, and we will NEVER give or sell their information to third parties.   Please visit our website for a copy of our privacy policy.

Membership Fees:

• Membership fees are payable within 30 days after receipt of invoice.
  If payment is still outstanding after 3 months, membership will ipso facto be cancelled after notification to the member.
• If a new member joins the tourism bureau in the financial year, the member will only pay a pro rata membership fee.
• If membership is cancelled during the financial year, the member will be charged a pro-rata payment for the duration of the financial year used, up to the month of cancellation.

Brochure Exposure:

• Members are encouraged to supply the tourism office with brochures as this is a key marketing tool.
• Only fully paid-up members will have the opportunity to advertise in the Ceres Brochure and be listed on the Ceres tear-off map.

Bookings & Referrals:

• Ceres Tourism endeavours to provide visitors with relevant and up-to-date information about product, services and activities provided by our members that matches their requirements.
  The onus is on the member to ensure that Ceres Tourism has their correct information.
• Visitors are assisted in an objective, professional and efficient manner where they make their own decisions accordingly.
• Members must quote Ceres Tourism their rates, inclusive of the office’s 10% commission.
• Ceres Tourism cannot guarantee reservations, but will do our best to turn enquiries into reservations.

Ceres Tourism membership is guaranteed if the following is in place:

• A completed membership form
• A signed copy of our code of conduct
• Compliance with all relevant minimum requirement criteria and inspection requirements.
• The payment of all fees upon receipt of the invoice.

The Local Tourism Association (LTA) is a professional organization dedicated to working with and promoting businesses that adhere to a high standard of service and professionalism. In order to ensure that we achieve this, we require you to subscribe to the following code of conduct.

1. Maintain high standards of courtesy and hospitality.  Ensure that facilities and services are appropriate and of a good standard.
2. Describe fairly to all visitors and prospective visitors the facilities and services provided by an establishment, whether through advertisement, brochure, word-of-mouth or any other means.
3. Allow each visitor reasonable opportunity to view the services prior to registration.
4. Be clear to visitors exactly what is included in the prices quoted, including taxes and any surcharges (where applicable). Give clear details of charges for additional services or facilities available.
5. Give each visitor, on request, details of payments due and a receipt, if required.
6. Adhere to and not exceed current prices and advise guests of any alteration in rates prior to registration.
7. Deal promptly and courteously with all enquiries, reservations, correspondence and complaints from visitors.
8. Ensure, within the bounds of legal liability, the safety of guests and their possessions.
9. Ensure that no guest is discriminated against in an unfair manner, notwithstanding the operator’s Right of Admission.
10. Actively protect and enhance, where possible, the environment and experiences of tourists in the Western Cape.
11. Implement lawful, healthy, safe and equitable employment conditions, enhance equal employment opportunities and support human resource development through training.
12. Allow an LTA representative reasonable access to an establishment to confirm that the establishment is complying with the minimum requirements.
13. As a member of Ceres Tourism, I will desist from publicly criticising the municipality, office bearers and/or municipal officials.  All complaints in respect of any municipal decision and/or conduct will be referred to the Chair-person of the Tourism Portfolio Committee of Council.
14. Treat Ceres Tourism and each of its employees and representatives with respect and dignity.

We, at Ceres Tourism Bureau, respect your privacy and are committed to protecting your personal data.

This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), subscribe to our service or marketing platforms or interact directly with us and tell you about your privacy rights and how the law protects you.

We strive to ensure that our use of your Personal Information is lawful, reasonable, and relevant to our business activities, with the goal of improving our Services and your experience.

This Privacy Policy sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be collected, used, stored and processed by us when you use the Website and/or the Services.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

This privacy policy supplements other notices and privacy policies and is not intended to override them.  We keep our privacy policy under regular review and it is your responsibility to review the Privacy Policy whenever you visit the Website for any amendments.  The amended Privacy Policy shall supersede and replace all previous versions thereof.

Absolute security cannot be guaranteed on the Internet, but we implement reasonable technical and organisational security measures to protect your personal information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

3RD PARTY SITES

This Privacy Policy does not apply to other third-party websites, products or services, linked to from, or advertised on the Website. We advise you to read the terms and conditions, as well as the privacy policy of each site which you visit and to determine your privacy settings in accordance with your personal preferences.

WHAT IS PERSONAL DATA

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).  When you use the Website, and/or the services you may receive marketing communications from us.  You may refuse to accept, require us to discontinue, or block any approach or marketing.  You may opt-out of receiving direct marketing communications from us at any time by requesting to be removed from the database.  If you opt-out, we will confirm receipt of your request.

Notify us if you believe the information, we have about you has changed, is incorrect, incomplete, misleading or out of date.  You may request that your personal information be deleted if it is no longer required for the purposes for which it was collected.

We may retain all Personal Information that we collect from you so long as it remains necessary for the purposes for which it was collected unless there is a valid technical, legal or business reason for us to delete, destroy or de-identify it.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise.  This includes personal data you provide when you:
• sign up to receive marketing material, promotions, competitions, surveys and free offers;
• subscribe to our service or publications;
• request marketing to be sent to you;
• give us feedback or contact us.
• As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data for the purpose it was intended for, i.e., direct marketing and communication with relation to our business and activities.

If you have any questions, please contact us at:

Physical Address: 1 Voortrekker Street, Ceres, 6835
Postal Address: PO Box 563, Ceres, 6835
Telephone number: 023 316 1287
Email: manager@ceres.org.za or info@ceres.org.za